Weinrich is a chocolate manufacturer and retailer headquartered in Herford, Germany. Founded in 1895 as the “Herforder Biscuit and Cakes Factory Weinrich & Drüge”, the company is still family owned, and has been specializing in high-quality chocolate and pralines since the 1920s. In order to make products that always meet and exceed customers’ expectations, Weinrich only uses top quality raw materials, and has implemented thorough quality controls and transparent production processes in its supply chain. Although it is important for Weinrich to stay true to its traditional values and history, the brand is also open to innovation, with the goal of constantly improving its offering and services. Weinrich currently sells its products through its factory outlet.
Looking for a fast, user-friendly software system
When Weinrich opened the factory store, they decide to run it with custom-made software solutions. After around five years, the company realized that their legacy system had become outdated. The software was not user friendly, and as the brand’s processes changed, the system proved too rigid to adapt to Weinrich’s growing needs. When the hardware in the store broke down, Weinrich decided it was the right time to take a big step, and replace its software solution, too. Weinrich started looking around for a system that would be easy to use, fast, resilient, and which could be easily customized to their specific processes. After evaluating multiple solutions, Weinrich decided to implement LS One Point of Sale and back office software. The implementation was managed by LS Retail local partner Plan Pro SaaS. In the back end, LS One was integrated with ERP system Microsoft Dynamics NAV.
The implementation process
As LS One is a much more complete and complex solution than the legacy software Weinrich was using before, the implementation and adaptation process took some time. The company had to manually update its master data before moving to the new system. Staff training also required extra time, as the team needed to learn a much more complex system, and get used to all the possibilities LS One offers. In the beginning, the team encountered some issues with pricing of items belonging to different tax groups at the POS. Once the reason for these rounding errors was found, the issues were quickly solved.
Decreased manual work and improved customer service
Since implementing a modern software solution with fully integrated POS and ERP, Weinrich has seen many improvements to its retail business. Today, all transactions are automatically booked in the correct general ledger account in Microsoft Dynamics NAV. Goods movements can now be immediately moved to LS One thanks to a custom-made interface between ERP and POS system. All of these procedures, which are now automated, used to require time-intensive manual work before the implementation of LS One. LS One is a user friendly, modern system. As a result, transactions in Weinrich’s store are smoother and faster than they ever were with the old POS solution. The possibility to pay with a larger variety of payment methods has also helped improve customer satisfaction.
Our main reasons for selecting LS One are that it is easy to use, fast, resilient and easy to customize.
Tobias Sturhahn, IT Manager
LS Retail Partner
For over 15 years KUMAVISION AG has developed and implemented ERP and CRM software solutions for small businesses based on Microsoft Dynamics NAV and Microsoft Dynamics CRM. With over 330 employees, they are among the best-performing partners for Microsoft Business Solutions in Germany.