Aesthetic Living Merchants is one of India's leading products exporters and manufacturers, primarily dealing in home décor. The organization runs four retail stores and has recently built a new manufacturing unit in Gurgaon, near New Delhi. Major clients of Aesthetics in the home décor area include global brand names such as William Sonoma, Sundance, Calvin Klein Home, Ralph Lauren Home, Harrods, Neiman Marcus and Nordstrom. The organization also operates Abia, a brand that specializes in handmade fashion, furniture and furnishing products.
Disparate software causing multiple issues
The organization was running an accounting software which was not integrated to the system used in the stores. This led to numerous data integration issues, as there was no consistent mechanism for determining the key metrics of the business. Some of the common issues faced by the organization were:
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Inventory mismatch.
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Manual input of data, which was time-consuming and led to errors.
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Lack of e-commerce options.
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No integration to warehouse.
The company decided to find an ERP system that could integrate head office and stores, and solve all the issues above.
A unified, easily integrated system
The company selected the LS Retail software solution to replace their previous accounting software as well as other manual systems that were prevalent in the organization. The key features that led Aesthetic Living Merchants to select LS Retail software were:
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Easy integration of business processes and data, using a single common database.
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Easy-to-use POS interface.
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Configurable reports and dashboards.
The system was implemented by Godrej Infotech Limited, an LS Retail partner selected because of its wide expertise in the retail industry and experience with similar deployments of the LS Retail software solution. Godrej could also offer a cost-effective, high-quality service. The project started as a pure implementation, and then was extended to a support engagement. The company deployed the modules to manage inventory, purchases and sales; during the support period, Godrej added enhancements to the base system such as web-enabling of the stores for e-commerce activities.
A connected company
Since implementing LS Retail software, Aesthetic Living Merchants has gained:
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Seamless connectivity between head office and stores;
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Ability to supply senior management with accurate reports, which enable them to take critical business decisions;
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Automatic inventory tracking.
