The lively retail market in Vietnam continues to attract global and regional players, and many retailers are expanding their chains in order to strengthen their position in the market. Established in 2009, Kids Plaza is a chain of retail stores providing a large selection of safe, high quality and affordable products for new moms and babies. The company runs over 70 retail stores across Vietnam.
Kids Plaza realized that the management software they were using, on Oracle-based system, did not meet their business needs any longer. The company started shopping around, and encountered LS Nav, which is already the platform of choice of other Vietnamese retailers operating in the same sector. After a trial period guided by Naviworld Vietnam, a certified LS Retail Partner, Kids Plaza realized that LS Nav was exactly the solution for their needs.
With LS Nav powering the chain front to back, Kids Plaza has improved its flexibility, level of customer service and control over all parts of its retail operation.
With LS Nav, Kids Plaza can add more value for customers while keeping complete control over the sales process. Thanks to the Special Orders module, customers can decide if they want to pay for their goods in store, or have them delivered at home, and pay at delivery. If an item is unavailable in a store, orders can be sourced from the central warehouse or from another store location.
To keep its competitiveness, Kids Plaza offers refunds within 45 days since the purchase, free of charge. This policy however caused some business risks in the past. For example, shoppers may make a transaction to earn member points, then redeem these points during a second transaction, and only then ask for a refund of the first transaction. With LS Nav, Kids Plaza is now able to prevent this kind of fraudulent behavior.
LS Nav is completely integrated with Microsoft Dynamics NAV. This enables staff to work in a familiar Microsoft environment, which lowers the learning curve for employees, enabling Kids Plaza to be quickly up and running, and at the same time leaving staff free to focus on other more important tasks. With LS Nav, Kids Plaza can export data to Excel from anywhere within Microsoft Dynamics NAV, making it much easier for staff to use the data. And because the system is based on Microsoft technology, it easily works with the other systems that Kids Plaza had already implemented. By automating and streamlining financial management, customer relationships, and supply chain processes, Microsoft Dynamics brings together people, processes, and technologies, increasing the productivity and effectiveness of the business, and helping drive business success.
We believe that LS Nav can help us efficiently manage our retail business processes, and support the expansion of our retail chain to thousands of stores, accompanying Kids Plaza all the way from a start-up company to the top baby retail brand in the market.
NaviWorld Vietnam is a leading solutions provider of end-to-end integrated and adaptable business management applications for mid-sized companies in Vietnam, South East Asia and Middle East.Connect