Care-A-Lot Pet Supply is a leading retailer of products for pets, operating through catalog, an online store and 3 retail store locations in Virginia, USA. The stores also offer additional services like pet grooming, boarding, training courses and a day care for cats, dogs and other small animals.
Care-A-Lot Pet Supply was founded in 1988 by Mr Alfred Clarke, a former supply officer in the Navy and dog enthusiast, after he discovered how difficult it was to obtain the supplies needed for his award-winning dogs. In the past 25 years Care-A-Lot Pet Supply has managed to expand from a one-store retailer to one of the leading pet supply companies in Virginia, while maintaining its identity as a family-operated company which aims to provide the best service and products to customers and their pets. As Care-A-Lot started expanding and increasing the number of its store locations, they realized that the management systems they had in place could not meet their new needs. At that point, Care-A-Lot was using four different systems across the whole process: Microsoft Dynamics Great Plains (GP), which was used for accounting; NCR Counterpoint, used for POS; a home-grown product to manage warehouse inventory; and a 4th custom solution for inventory purchasing.
When Care-A-Lot came across LS Nav at Microsoft Convergence, they realized that - unlike its competitors - it ticked all the boxes. Moreover, unlike other large solutions, it could be adapted to a multiple-store environment while remaining economically feasible for the company. Care-A-Lot’s Pet Supply opened its 3rd store in 2011; in 2012 they went live with LS Nav. The system is now in place in all of their stores, across 35 POS stations. Two and a half years after LS Nav went live in their stores we spoke to Denise Clarke, VP at Care-A-Lot Pet Supply, who expressed much satisfaction for the whole implementation process and system.
Prior to LS Retail, we were truly at the mercy of the system and we had to tailor our business around the system capabilities. Today, we have visibility and tracking, not only of what our cashiers are ringing at the registers, but of the entire flow of inventory, and we are able to set the controls in the system according to our requirements!
One of the most important reasons for choosing LS Retail‘s solution was that it completely meets our needs.