The company offers a broad range of products including fresh produce, meat, packaged goods, beverages, candy, over-the-counter medicines, electronics accessories, and batteries.
AAA Wholesale serves customers through a combination of retail stores, an online shopping platform, and business-to-business (B2B) delivery services.
Business case
For more than ten years, AAA Wholesale operated with legacy on-premises ERP and POS systems. The company later transitioned to Microsoft Dynamics NAV and LS Retail software, which initially met their needs. However, as the business grew, and new technologies like AI, mobility, and an advanced Warehouse Management System (WMS) became essential, an upgrade was necessary.
Key challenges included:
- High infrastructure maintenance costs
- Limited scalability across multiple locations and states
- Delayed access to business data
- Reduced agility and slower decision-making
These challenges made it difficult for AAA Wholesale to keep up with changing market demands and offer a seamless shopping experience across all channels. As the company expanded into new markets, increasing customer expectations for smooth, consistent service - both online and in-store - further highlighted the shortcomings of their outdated systems. The company decided to pursue a modern, modular solution that could scale with the business and support smarter, faster operations.
Solution
AAA Wholesale evaluated several ERP and POS solutions, but identified LS Central as the only platform that could successfully combine POS, inventory management, financials, and eCommerce in a single, centralized system.
The decision to implement LS Central was determined by several key features, including the ability to:
- Streamline operations across departments and locations
- Deliver real-time analytics to support quicker, more informed decisions through the Analytics for LS Central add-on
- Run as Software as a Service (SaaS), reducing costly on-premises infrastructure
Local LS Retail partner, Optimus Business Transformation, led the implementation. With strong collaboration and effective change management, the rollout was smooth and quickly adopted by employees.
Benefits
The company observed the benefits soon after going live. The automatic updates in LS Central SaaS have reduced IT costs and enhanced security, allowing the IT team to focus on innovation and business growth instead of managing infrastructure. At the same time, LS Central has significantly improved AAA Wholesale’s operations by:
- Providing a comprehensive, real-time view of inventory, sales, and customer data across the business.
- Ensuring inventory updates instantly sync across all sales channels, enabling faster order fulfillment, more accurate inventory management, and greater operational efficiency.
- Equipping employees with intuitive interfaces and automated workflows that reduce manual errors and boost productivity.
- Giving managers immediate access to critical insights, enabling faster customer service and data-driven decisions.
Since implementing LS Central, AAA Wholesale has achieved:
- 40% reduction on IT maintenance hours
- Sales reporting time cut from 2 hours to under 5 minutes
- 25% decrease in warehouse staffing needs due to automation
- Faster decision-making driven by real-time data access
- Improved inventory accuracy across stores and the central warehouse
- Stronger loss prevention at checkout
- Better traceability and visibility of inventory at every stage
The company now plans to explore the full potential of LS Central and its powerful add-ons, including eCommerce for LS Central.
