Aer Rianta International (ARI) has been a duty free operator for more than 6 decades, since opening the first duty free store – effectively coining the concept of duty free – in Shannon Airport in 1947. Now ARI operates in more than 10 countries over 3 continents. LS Retail and ARI have enjoyed a long and strong partnership since the 1990s. ARI was the first duty free operator to deploy LS Nav in Russia, India and the Middle East.
Even if LS Nav does not include a specific duty free module, required functionalities have been added easily thanks to the great flexibility of the system. Today, most functions needed by duty free operators are already standard in the base model. These include, but are not limited to:
With its high level of flexibility and effectiveness, LS Nav has proved an invaluable partner to ARI. Some of the challenges ARI has been able to overcome thanks to the system include:
In the near future, LS Retail plans to focus more on the duty free sector, increasing the number of its duty free installations and releasing a number of modules centred on customer mobility. The stress will be on
ARI’s vision of the duty free of the future coincides perfectly with LS Retail’s: the focus will have to be on improving mobility, member data collection and loyalty schemes. LS Retail has proved the perfect partner for ARI thanks to its ability to overcome challenges and adapt to different markets, all the while maintaining the focus on the most important goal: giving travellers the best service. There is one fundamental reason why ARI has been working for so long with LS Retail, choosing LS Nav as its standard solution: because, simply, it works.