KGMS Hospitality unifies F&B operations with one end-to-end system
KGMS (Kamat & Gazebo Management Service) Hospitality manages food and beverage brands Gazebo, Kamat, Shireen and Spice Twist across the UAE, also handling catering and institutional sales.
The company selected LS Central for restaurants as the end-to-end integrated solution it needed, implemented with support from local partner EBT Middle East.
Daily recipe costing and inventory assessment
LS Central allows KGMS Hospitality to create recipes with posting of production data on a daily basis. Thanks to this feature, KGMS Hospitality can now immediately assess its inventory and product costs.
Clearer visibility into cashier and staff performance
Data replicates from POS to head office regarding voiding of bills and discount-related information. With this feature, KGMS Hospitality can analyze the performance of cashiers and staff at the POS in terms of bill settlement and cash handling.
Simplified accounting through customization
A customization has enabled the team to post inventory adjustments and transfers to different general ledger accounts, simplifying accounting and the calculation of profits and losses.
Strong collaboration behind the results
As Vinay Iyer, Project Manager at EBT Middle East, said:
"This project shows what can be achieved with the right attitude, good team-work and pro-active and enthusiastic team members."
What was holding the business back
Before implementing LS Central for restaurants, KGMS Hospitality used disparate systems for accounting, Point of Sale and inventory management. Different departments used different software solutions, which caused mistakes and delays in collating data for decision-making. Reports and analyses were not only complex and time-consuming, but also often unreliable.
KGMS Hospitality realized that, in order to offer a great dining experience, it needed highly efficient systems, and decided it needed a single system to manage its various activities, including financial management, inventory management, receivables and payables. The company started looking for an end-to-end integrated software, and came across LS Central for restaurants, which fit the bill perfectly.
The decision and foundation
LS Central for restaurants was implemented with the support of EBT Middle East, a local LS Retail partner. In the first phase, KGMS Hospitality concentrated on implementing the standard solution. Once this was in place, and users had become accustomed to the software and its reporting features, KGMS Hospitality moved on to the next stage, focused on process efficiencies and financial benefits.
The major highlight of the implementation was the teamwork demonstrated by both the KGMS Hospitality user base and the EBT consultants, with resources from both companies working together to achieve the end results. Staff at KGMS Hospitality were eager to learn, and invested significant time and effort toward stabilizing the system and improving processes. The EBT Middle East team supported users throughout with proactive information sharing and training as needed.
As Shabbir Pasha, Project In-charge at KGMS Hospitality, said:
"Throughout the implementation, EBT has been very responsive and pro-active. They understood our requirements well and made the changes to suit our business needs."
Q&A: insights from KGMS Hospitality's implementation
What problems was KGMS Hospitality trying to solve before choosing LS Central?
The company was running separate systems for accounting, POS and inventory across departments, which caused mistakes, delays in collating data, and reports that were complex, time-consuming and often unreliable.
Why did KGMS Hospitality choose LS Central for restaurants over other options?
KGMS Hospitality needed a single, end-to-end integrated system to manage financial management, inventory, receivables and payables together, and found that LS Central for restaurants fit its requirements well.
How did KGMS Hospitality approach such a significant system change?
The company rolled out the implementation in two phases, first the standard solution, then process and financial refinements once users were comfortable with the system, with close, hands-on collaboration between KGMS Hospitality staff and EBT Middle East consultants throughout.
What specific improvements has KGMS Hospitality seen in day-to-day operations?
The company can now cost recipes daily using production data, analyze cashier and staff performance at the POS through replicated bill-voiding and discount data, and simplify accounting through customized postings of inventory adjustments to the general ledger.
