Tangible results since opening day
A stable foundation for supermarket success
- Stable POS performance from day one
The store processed thousands of transactions without interruption, exceeding initial sales expectations and avoiding the costly disruptions that often affect new retail launches.
- Accurate promotions and loyalty execution at checkout
Hundreds of promotions, vouchers, and coupons were applied correctly, ensuring smooth customer experiences and eliminating manual errors.
- Reliable daily sales and cash reconciliation for confident financial reporting
Automated reporting and cash control reduced discrepancies and improved financial consistency across daily sales reporting.
Operational visibility and management insight
- Real-time inventory tracking reduced stocking errors
- Instant e-invoice compliance in across all transactions
Every transaction generated a 100% compliant electronic invoice in real time, meeting Vietnamese regulatory requirements and reinforcing customer trust at checkout.
- Actionable insights and reporting to support strategic decisions
Dashboards, forecasts, and financial reports were available immediately, helping leadership make informed operational decisions early in the store’s lifecycle.
Live stock visibility enabled staff to identify discrepancies before they affected availability, protecting sales and reducing shrinkage risk.
- Automated replenishment helped keep products available on shelves and reduce excess stock, minimizing the need for manual inventory checks.
Key challenges in launching a new supermarket
Pavel Mart is a supermarket brand launched in Vietnam as part of KLB Group’s retail and culinary ecosystem. The brand was created to offer a convenient shopping experience, a broad product range, and consistent service quality.
As the company prepared for launch, Pavel Mart faced several challenges under a tight timeline:
- A newly formed operational team with limited preparation time
- A fixed and ambitious opening date for the first store
- The need for stable systems from day one
- Mandatory real-time electronic invoicing requirements under Vietnamese regulations
- Integration across POS, finance, inventory, and promotions
Without a reliable technology setup, any delays or system issues could have affected the store opening, daily operations, customer experience, or regulatory compliance.
A hybrid setup for performance and compliance
From the beginning, the business was designed to scale, with leadership prioritizing an integrated system that could meet their compliance requirements, deliver efficient processes, and enable them to easily add more stores over time.
KLB Group selected LS Central natively integrated to Microsoft Dynamics 365 Business Central to support them. The software was implemented by local LS Retail partner NaviWorld Vietnam.
Pavel Mart chose to adopt a hybrid model setup, consisting of:
- LS Central in-store for fast and stable POS performance, and real-time electronic invoicing
- Business Central at head office for finance, accounting, inventory, replenishment, and reporting
The full implementation was completed in just three months, aligned with the store’s grand opening in January 2026. NaviWorld Vietnam supported the accelerated rollout through:
- Rapid system setup and configuration
- Intensive end-user training
- Fast setup of promotions, pricing, vouchers, and coupons
- End-to-end testing of POS transactions and e-invoicing workflows
Q&A: insights from Pavel Mart's implementation
How are store and head-office operations connected day to day?
Sales, inventory, and financial data flow through one system and are updated automatically. Store teams and head office work from the same information, which reduces manual reconciliation and eliminates mismatches between POS, inventory, and accounting.
What is the checkout experience like for staff and customers?
POS transactions run smoothly, with promotions and loyalty rules applied automatically at checkout. Data is synchronized immediately, so prices, discounts, and sales records stay accurate throughout the day.
How does the system handle electronic invoicing requirements?
Every sale automatically generates a compliant electronic invoice in real time. Store staff do not need to perform extra steps, and compliance is maintained consistently across all transactions.
How does management track store performance?
Managers can view sales, costs, inventory levels, and overall store performance in real time. This makes it easier to monitor daily results, identify issues early, and make informed operational decisions.
How does the system support future store expansion?
The platform is already set up to support additional stores using the same operational structure. New locations can be added without changing core processes, and future integrations across KLB Group can be built on the same system.
