Do you use disparate software systems to run your business mix of accommodation, retail, booking services, and restaurants? Then don’t be surprised if your data is inconsistent, your costs are through the roof, and you have no idea who your guests are.
With LS Retail, you can run your hotel, hospitality, retail, and event business within just one platform. You get all the in-depth industry functionality you need without ever having to switch systems. And since all your information is within one database, you get total visibility over your whole enterprise and your guests.
Get all the information you need about your property and your guests. Manage guests, groups and corporate bookings. Get a real-time overview of maintenance, housekeeping and reservation status, and maximize room occupancy. Recognize returning guests, and delight them with personalized offers and special touches.
Take advantage of deep sales, promotions and stock management functionalities. Sell items in your stores, on stationary and mobile POS devices, and on the e-commerce site. Set prices, items and offers centrally. Manage your inventory optimally, minimizing out-of-stocks while reducing working capital using a mix of automated and manual tools.
Get all the tools you need to manage your restaurants, catering and food preparation services. Take orders at the Point of Sale and send them straight to the kitchen. Create recipes, menus and meal deals centrally. Manage table service and room service, and give your guests the quick, attentive service they deserve.
Let your guests book a spa treatment, a massage or a personal trainer on your website, or at the hotel. Rent bikes, gym sets or ski equipment. Offer planning services for conferences, weddings, trade show and other special events, and manage it within the same platform all the way from room booking to ticketing to catering.
Speed up service, prevent shrinkage and simplify access to key information. The system’s role-based design empowers you to set what information and functionality employees can see based on their user role and permission level.
Perform registration duties, make room reservations and track and report room status and rates. With LS Central for hotels, you can easily:
Plan and coordinate the day-to-day operations of your hotels, from reservations to business development to special events. With LS Central for hotels, you can use a single software system to:
Monitor and manage your investments with real-time, reliable data across your entire hotel chain. With our unified platform, you can:
Increase occupancy of your accommodation, meeting and leisure facilities, and maximize your hotel brand’s visibility and revenue. Get more out of your marketing efforts with LS Central for hotels:
Imagine being able to recognize returning guests, and to delight them by offering a speedy check in, their preferred room choice and personalized room, spa and dining options. With LS Central for hotels, you can. Keep track of each customer’s past interactions and preferences, from room requirements to favorite drinks at the bar and beyond. Use intelligent analytics tools to make your guest profiles more precise and meaningful, and use this knowledge to show your guests that you really know them, and care.
Encourage guests to return with enticing loyalty programs. Use customer data to personalize rewards, and let your guests spend their points as they prefer.
Make the checkout process as quick and smooth as your customers demand. Let guests check out as they please – at the desk, online, via mobile.
Follow the customer journey from the beginning until the end and all steps in between. Learn how your customers find you, and aid their discovery process across search and booking engines.
From room service to wellness treatments, from tennis court rentals to dry cleaning, you can add extra services to a guest’s bill any time during their stay, from any Point of Sale.
Check guests in quickly and smoothly. Recognize returning customers and make their experience memorable with personalized touches. Never ask again “Have you stayed with us before?”
Let your guests add extra services, from a bottle of champagne in the room to airport pickup, during and after booking. Keep track of upcoming tasks in the system’s Role Center and make sure all requests are met, every time.
Offer secure reservations for your rooms and facilities on your brand’s
website, on booking engines, through third party agents as well as on the hotel premises. Recognize returning
guests, and prepare for their arrival.
The intuitive interface and the use of user roles mean that your employees can be up and running with just an hour of system training.
With a single system you can train employees just once, and then move them from the front desk to the restaurant, spa or tour booking service, as needed.
Keep track of the business, from current occupancy to housekeeping to analytics, and provide services to your guests from any mobile device.
Manage an international chain: LS Central for hotels is available in multiple languages and supports various currencies, tax structures and rules.
Using a single platform means that you can cut the number of vendors, solutions and integration points needed.
LS Central for hotels can be deployed purely in the cloud, on premises, or with a hybrid setup – whichever way suits your business best.
Even if retailers have been talking about investing in omni-channel for over a decade, many still lack basic omni-channel capabilities. For example, only 5 percent of retailers can successfully ...
When online wedding gift registry business Zola confirmed a new partnership with US home retailer Crate and Barrel to sell their products through its website, a few eyebrows were raised over this ...
The modern consumer places huge value on convenience. A recent report by the National Retail Federation found that 97% of consumers have backed out of a purchase just because it was ...