Chessington Garden Centre is a family-owned business located in Surrey (UK) offering true expertise and inspiration for people, home, and garden. With over 50 years of horticultural excellence behind them, Chessington Garden Centre remains true to its roots by continuing to offer an exceptional range of quality indoor and outdoor plants, all garden essentials, and award-winning garden design, build and maintenance service, a comprehensive range of landscape supplies and garden structures, and an extensive range of garden furniture and barbecues. With a team of over 200 employees, the garden center is one of the largest in the country.
Over the years Chessington Garden Centre has expanded into new business areas with the creation of an award-winning garden design, build and maintenance service; the opening of a pet, wildlife and aquatics center; and the launch of regular gardening and seasonal events. The business was expanding at a phenomenal rate and had outgrown previous systems. What the company needed, they realized, was a solution that could grow and keep up with their expansion plans.
When Chessington took the decision to modernize their ERP solution, they also decided to upgrade their Point of Sale software. They selected LS Nav from LS Retail because it’s a system that delivers the functionality and modern payment options the center wanted to offer their customers. Additionally, LS Nav is seamlessly integrated with Microsoft Dynamics NAV, and can therefore provide the garden center with a complete view of their business operations. The garden center’s POS, back office and head office all use the same application and the systems update each other flawlessly. When there is a change in a line item, such as quantity, price, description or barcode, the Point of Sale system is updated automatically. Similarly, once purchases are made within LS Nav, the system ensures the stock information is updated within the ERP.
Chessington Garden Centre has 22 mobile POS, offering maximum flexibility when setting up in-store events and promotions. The tills are intuitive and easy to use; all shop floor personnel are trained on the system, and can be deployed to any till when needed. This enables the company to manage staff flexibly, easing bottlenecks and thus enhancing customer service standards.
Now the customer service department at Chessington has the ability to track each individual transaction from Point of Sale through to general ledger, which has proved useful when customers have occasionally changed their mind on purchases but lost their receipts. With LS Nav the center can identify the original sale and refund or exchange the item, offering customers a better customer service.
We know LS Nav works brilliantly because we never have any problems with it. As a result of having accurate Point of Sale information at our fingertips, we have been able to measure the success of product lines and events, forecast better and ensure effective resourcing of staff at busy times. Now that we have LS Nav, it would be hard to imagine managing without it.
We now have a single and accurate viewpoint of business operations which has allowed us to plan more effectively, assess stock and terminate non profitable items.