DFDS chose LS Retail to manage operations and transactions on their passenger routes for a total of 18 vessels, and started the implementation in 2018. They selected LS Retail because they wanted a seamless integration between the booking platform and the point-of-sale system.
The goal is to have one point of sale system on all vessels, which can easily support the retail and hospitality needs of the company. In this way, shops and food service businesses on board can be managed through one unified and complete software system.
“We selected LS Retail because we needed one unified software platform that our 600 crew members can use to support our more than 6 million passengers a year” says Martin Ebbesen, Head of Business Applications at DFDS.
With LS Retail, DFDS managed to automate a lot of manual processes, saving time and money on a daily basis.