Boots Apotek standardizes data across 150 Norwegian pharmacies on one system
To simplify operations and improve the customer experience across its pharmacies, Boots Apotek selected LS Central for pharmacies and began rolling it out across its network in the summer of 2024. The system manages pharmaceuticals, retail items and dispensing, and meets Norwegian healthcare regulations.
Consistent data, controlled centrally
With LS Central for pharmacies, information is now the same across all of Boots Apotek’s stores and can be managed centrally. “The main benefit for us is that all information is now the same across stores, and we can control and manage it centrally,” says Svein Faksvaag, Retail Director at Boots Norway. “The data quality that we get from LS Central is in a different league compared to what we had, both in identifying new initiatives, what to adjust, campaign planning, floor planning, and unplanned discounts.”
Built for pharmacy operations and compliance
LS Central for pharmacies is tailored to the industry, with dispensing management, customer loyalty, omni-channel sales and retail point-of-sale capabilities. Accredited by the Norwegian Health Services in January 2023, it meets local healthcare regulations, which makes it a trusted fit for Norwegian pharmacy chains. For Boots Apotek, that has helped speed up processes, improve customer satisfaction and keep operations compliant.
A base for omnichannel growth
Boots Apotek plans to complete its rollout over about six months and then bring its omnichannel services together on the system. “Once the rollout is completed, which is planned for six months, we’ll fully integrate the entire omnichannel ecosystem, including our e-commerce platform,” says Faksvaag. That is set to support initiatives such as Click & Collect and self-checkout, managed within LS Central. The scalability of the system will also help the chain add new pharmacies as requirements change.
Q&A: insights from Boots' implementation
What does Boots Apotek run, and why did it choose it?
Boots Apotek runs LS Central for pharmacies, LS Retail’s specialized pharmacy software. It was chosen for its dispensing management, loyalty, omni-channel sales and point-of-sale features, and because it is accredited to meet Norwegian healthcare regulations.
What is the main benefit so far?
For Boots Apotek, the main benefit is that information is now consistent across all stores and managed centrally. Retail Director Svein Faksvaag describes the data quality as in a different league, supporting campaign planning, floor layouts and pricing.
What is planned next?
Boots Apotek plans to complete its rollout over about six months and then integrate its omnichannel services, including eCommerce, with Click & Collect and self-checkout managed within LS Central.
