LS Retail gives an expanding Rama Medicare the solution to overcome its operational challenges and grow its stores across geographies. LS Nav helped in the streamlining of the pharmacy business, giving Rama Medicare the opportunity to expand its network to other cities while maintaining international business standards. Rama Medicare Ltd. was founded in 2007. Their first business operation was the setup of a dental care center by Dr. B.S. Kushwah. Since then, they have been working incessantly to become the biggest organization in the healthcare sector by the year 2021. Currently they have 25 stores in Delhi NCR and Kanpur and are planning to venture into the western markets. The stores are a one-stop solution for health, pharma and grocery related products.
Rama Medicare Ltd started their retail operations with 5 pharmacy outlets and one warehouse. They were supported with local billing software. One month into operations their inventory control became a major issue, as they did not have any software to track inventory. False stock forecast and pilferage were a major concern both at the warehouse and retail outlets. This had adverse effects on the balance sheet. Soon Rama Medicare realized the need for a centralized solution that would help them map the warehouse and stores together in an integrated manner. They were faced with major challenges in the following areas:
“We were faced with the challenge of matching the batch number, lot number, and expiry dates. The discrepancies between warehouse and stores had undesirable effects on our stock. We also wanted to run customized promotions. There was a need to record various business processes in a single database and more importantly it had to be addressed efficiently and quickly. Hence we required a solution that could be customized as per our requirements, as a Pharmacy has many more critical requirements than any other retail business.” To address these issues and guarantee the smooth functioning of their business, Rama Medicare decided to implement Microsoft Dynamics NAV and LS Nav, with the help of DVS and its implementation partner RCS Global.
Auditing of stores/warehouse through wireless scanners
The purchase unit of measure was set on each item card. One can also set the conversion between purchase unit of measure and sale unit of measure.
Inventory would be received only by warehouse based on purchase order. All materials would be stored only at regional warehouses. Once material is received at warehouse a unique Material Receipt Note (MRN) would be prepared at the warehouse based on the lot number, expiry, and MRP on each box. As per the requirements of stores, goods would again be repacked in boxes, bar-coded again and transferred to the individual stores. An MRN would be prepared at the store based on lot number and each box would be unique per shipment.
The implementation of Retail Pharmacy requires exhaustive understanding of the product as well as theoperations of the business. DVS and RCS Global customized the internationally proven LS Retail suite of solutions for successful operation of our stores.
From the management point of view, the streamlining of the operations for expanding the business geographically was a challenge without integration in place. We needed a solution that understands the nitty-gritty of the pharmacy business. If stocks are not managed with great care our business might have to bear grave consequences. We needed a solution that would help us tack the batch code issues efficiently as this issue can put up the shutters for any pharmacy business.