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A.S. Watson

A.S. Watson A.S. Watson
A.S. Watson, a member of CK Hutchinson Holdings, is a leading health and beauty retailer in Asia and Eastern Europe, and also operates hospitality and F&B.
The brands run by A.S. Watson include Watsons, Kruidvat, The Perfume Shop, Fusion, and Mr. Juicy. With over 16,100 stores in 28 countries, the company serves over 5.5 billion customers every year.
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A.S. Watson opened their first Watsons flagship store in Ho Chi Minh City, Vietnam in 2019 and received a great response. Today, they run a total of six stores across Vietnam.

Business case

When they opened their first store in Vietnam, A.S. Watson decided to use Microsoft Dynamics 365 Business Central and LS Retail software due to the excellent reputation of the software and the fact that it is a complete, end-to-end solution. The scalability of LS Retail software gave the management team confidence the system would grow with the business as it expands and easily enable them to increase the number of stores. 

Benefits

With LS Retail software, A.S. Watson can manage their key business activities with just one system covering financials, POS, store management, inventory, eCommerce, and loyalty.

A.S. Watson is grateful for the support they got from LS Retail local partner NaviWorld Vietnam. “From day one, they’ve been following us, solving our issues and adding new functionality,” says Hai Nguyen, IT Manager at A.S. Watson. The company has seen impressive growth in their eCommerce, which wouldn’t have been possible without the support of NaviWorld Vietnam. “They helped us on the technical side,” says Nguyen, “we observed more traffic to our online store and our sales increased significantly.”

The company also can’t wait to use ScanPayGo to offer faster self-service and self-checkout options to their customers. They will also explore the replenishment module in more detail to optimize inventory management and increase operational efficiency.

LS Retail implementation partner

NaviWorld Vietnam Ltd.

With over 20 years of experience, NaviWorld Vietnam is a trusted partner for Vietnamese enterprises, assisting them in selecting and implementing business solutions that enhance processes and leverage organizational knowledge to achieve competitive advantages. As a Top Tier Microsoft CSP, the company has earned numerous Partner Competencies, demonstrating a strong commitment to delivering advanced solutions. Additionally, NaviWorld has been recognized as a trusted LS Retail Partner for the past 15 years, showcasing exceptional dedication to LS Retail solutions and achieving significant sales success.

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