Shiraz Palace speeds up service up to 50% and gains real-time visibility across outlets

Measurable improvements in daily restaurant operations across five outlets

Since moving to LS Central, Shiraz Palace has achieved clear operational improvements across all outlets:

• POS order processing and billing are now 40–50% faster, helping teams serve customers more efficiently during peak hours.
• Real-time inventory tracking has reduced stock discrepancies and improved control over recipe consumption and replenishment.
• Menu updates, pricing changes, and promotions can be rolled out quickly and consistently across all locations.
• Integrated operational and financial reporting provides accurate, up-to-date insights, enabling faster and more informed decision-making.

As Abdul Rehman, IT Manager at Shiraz Palace Restaurant, explains:

“Implementing LS Central has completely transformed the way we manage our restaurant operations. With POS, inventory, kitchen processes, and finance all unified on a single platform, we now have real-time visibility and full control across every outlet. This has greatly improved our decision-making, operational efficiency, and overall consistency.”

A shared operational backbone for front and back of house

LS Central now serves as the operational backbone of Shiraz Palace, enabling them to run all their operations from one place for both front and back of house. Front-of-house teams process transactions faster and coordinate more smoothly with the kitchen, creating a better service experience for customers. At the same time, management has full visibility and traceability across the entire transaction lifecycle, without relying on manual reconciliation.

By working seamlessly with Microsoft Dynamics 365 Business Central, LS Central ensures accurate financial posting and delivers real-time reporting the company can trust.

Growth exposed the limits of fragmented systems

As Shiraz Palace expanded its outlets and customer channels, the limits of its previous systems became increasingly clear. The business relied on a standalone POS solution and manual inventory tracking, making it difficult to maintain consistency, visibility, and control across operations.

Teams managed menus, inventory, recipes, pricing, and financial data through manual processes and repeated reconciliations. This not only slowed decision-making but also made it challenging to expand without compromising service quality and operational discipline.

Requirements for a restaurant-focused platform

Shiraz Palace explored several software solutions on the local market with the following needs in mind:

• A system built for restaurants, not a generic solution
• Centralized management of outlets, menus, inventory, recipes, pricing, and finance
• Seamless communication between POS, kitchen operations, head office, and reporting
• Scalability to support future growth and opportunities
• Real-time visibility across both front and back of house operations

LS Central stood out for its restaurant-focused features, user-friendly POS interface, and ability to scale across multiple outlets, making it the ideal choice for the business.

Unlocking scalable restaurant operations with LS Central in SaaS

The implementation was led by LS Infotech, an LS Retail partner with deep experience in the restaurant sector across the Middle East and North Africa.

The project followed a structured approach, starting with detailed requirements gathering, followed by system configuration, testing, and user training. The solution went live on schedule and now runs entirely on SaaS, with continuous post-go-live support ensuring smooth operations across all outlets.

“Thanks to the strong expertise and support from LS Infotech, the transition was seamless, and the system continues to empower our growth and expansion,” Rehman adds. 

Q&A: insights from Shiraz Palace's implementation

How did Shiraz Palace improve service speed by up to 50%?
By running POS, kitchen operations, and inventory all within LS Central, Shiraz Palace streamlined order processing and billing. The unified restaurant platform reduced delays—especially during peak dining hours—allowing staff to serve customers faster and more efficiently.

What operational challenges did LS Central replace?
The old setup relied on a standalone POS and manual inventory tracking, which made it difficult to see what was happening across outlets. Staff had to reconcile data manually, slowing decision-making and increasing the risk of errors. LS Central replaced these fragmented processes with a centralized database that automatically tracks sales and inventory, significantly reducing time spent reconciling errors on manual processes.

How does Shiraz Palace maintain consistency across outlets?

Menus, recipes, pricing, and promotions are all managed centrally in LS Central. This means the company only needs to enter information once, and every outlet and sales channel is automatically updated. As a result, Shiraz Palace can deliver the same high-quality experience everywhere, with accurate recipes, up-to-date pricing, and consistent promotions.

How does management monitor performance today?
Sales, inventory, and financial information are available in real time within LS Central, making it easy for management to pull reports with accurate, up-to-date data. No need to manually align data from multiple systems, enabling faster, more informed decisions that drive more measurable results.

Why was SaaS important for Shiraz Palace?

Running LS Central on SaaS eliminates the need to manage on-premises infrastructure, simplifies system maintenance, and provides a scalable platform with instant access to the latest features. This allows Shiraz Palace to keep its restaurant operations modern, adapt quickly to new requirements, and expand into new outlets and channels without technical bottlenecks.