Devyani International Limited (DIL) is the fastest growing company in the Indian retail Food & Beverage sector, with presence in 9 countries cutting across the Indian subcontinent, Nepal and Nigeria. Devyani International Limited currently has 300+ outlets of Pizza Hut, KFC, Costa, Vaango, Swensen's, and many other brands. DIL's multi-format business includes quick service restaurants, fine dining, home delivery, catering and airport food courts.
As all operations were managed through a legacy system, Devyani found it hard to control its outlets effectively. Some of the main challenges included:
Aware that the disparate, standalone systems could no longer meets its business requirements, DIL decided to update its infrastructure and processes to new ones that would support the continual growth process. The company sought a solution that would take care of best practices and data consolidation at the head office, handle billing at all stores, manage multiple POS terminals, supervise stocks and store-wise profitability, define promotional offers and schemes as well as provide online information.
To manage the diverse needs of its business, DIL considered various alternative solutions. After a detailed evaluation process, the company decided on LS Nav Hospitality with an LS Retail partner in India, Dynamic Vertical Solutions (DVS) in April 2008. The implementation started in Costa Coffee retail outlets, followed by Pizza Hut stores in August 2008; KFC Stores were next up. By February 2009, the system was rolled out in all of the 130 stores and 500 POS terminals at the Pizza Hut call center and head office in Delhi. Today, the Pizza Hut call center successfully manages all Pizza Hut outlets in India for home delivery service. The Call Center operations and communications with the stores have been successfully managed through LS Nav Hospitality resulting in exceptional customer service and satisfaction.
With LS Nav, DIL gets a multitude of specific business and forecasting reports including delivery performance reports, delivery performance average, revenue distribution reports, and many more.
Since implementing LS Nav, DIL has experienced a multitude of benefits. Some of them are:
The Sales reports along with tax calculations are generated on a daily basis for all stores and are replicated in the head office in 30-40 minutes. Earlier this operation took days with lots of man-power to manually combine data from separate systems and then calculate sales figures each month
LS Nav Hospitality gives Devyani International Ltd. a complete and fully integrated business management system to drive its operational changes. By streamlining the processes of their outlets, Devyani International Ltd. can focus on successfully expanding its network to other cities across India.
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