The group manages its entire logistics process internally and operates in a fast-moving fashion environment where efficiency, continuity, and scalability are critical.
Business case
Previously, ZEB and PointCarré operated on Microsoft Dynamics NAV, while The Fashion Store relied on SoftTouch, supplemented by numerous custom-built applications. As a result, employees often had to work across multiple systems, creating inefficiencies and operational complexity.
Cybersecurity was another growing concern. Legacy systems were increasingly vulnerable, while the group needed to comply with stricter security standards. The objective was clear: align processes across the group while preserving the unique identity of each retail brand.
Solution
To support continued growth, Fashion Society decided to migrate from a fragmented IT landscape to a single, shared ERP platform based on Microsoft Dynamics 365 Business Central and LS Retail software. “We had the ambition to organize ourselves more as a group with one ERP system for the three retailers, and to align the processes as much as possible,” says Van Eynde. “After all, that means efficiency gains.”
By remaining within the Microsoft ecosystem and partnering once again with local LS Retail partner TCOG, Fashion Society aimed to reduce system complexity, ensure business continuity, and build a future-proof IT foundation. “We believe IT should make the lives of our employees easier,” says Steven Van Eynde.
The project covered all ERP components, including finance, purchasing, logistics, retail operations, and eCommerce. Thanks to TCOG’s deep knowledge of LS Retail solutions, Fashion Society achieved a smooth data migration while safeguarding business continuity. “The collaboration with TCOG is going smoothly: we continue to challenge each other, and there is open communication,” says Van Eynde. “That is the advantage of a long-term partnership.”
In parallel, Fashion Society was running several other major IT initiatives, including:
• an eCommerce migration from Magento to Shopify
• the introduction of a new automatic sorting machine
• a move to an external data center
• steps toward marketing automation
Benefits
By implementing LS Central, Fashion Society can use the same, centralized platform to support all three retail brands. This means:
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One single platform, one way of working - A single system for ZEB, Pointcarré, and The Fashion Store replaced fragmented systems and customizations, improving efficiency and reducing complexity across the group.
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Continuity for employees - By staying within the Microsoft ecosystem, Fashion Society minimized disruption and preserved familiarity for users.
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Standardized processes - Core processes such as finance, logistics, and customer service are now aligned at group level, while each retailer maintains its own identity and buying autonomy.
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Future-ready through innovation - The new system enables Fashion Society to tap into Microsoft’s AI-driven capabilities, particularly in stock management and replenishment. “We are looking forward to new opportunities in terms of replenishment: how can we have the optimal stock in our stores at all times? That is crucial,” says Van Eynde.
