Athienitis Supermarket operates one of the largest supermarkets in Nicosia, the capital of Cyprus. Founded in 1971, it is considered to be the busiest store in Cyprus, running more than 4.500 transactions per day. The supermarket currently employs over 120 people.
A growing company
Thanks to its competitive prices, Athienitis Supermarket has been experiencing a significant growth in business. At some point, the supermarket realized that the system they were using had become too limited for the growing company’s needs. The supermarket starting looking into an integrated retail management system that could help manage the business operations end to end, from head office to POS terminals. Critical requirements includedease of useandflexibilityto suit their current businesses practices and accommodate future needs.
Flexibility and stability
Following an extensive assessment of various systems in the market, the company chose LS Nav as its solution of choice. LS Nav combines ease of use and maintenance with a stable, flexible platform that allows for many types of customization. A major factor in selecting this software solution was the in-depth experience of NexTech, a local LS Retail implementation partner, with both LS Nav and the retail market.
The solution for a mobile workforce
LS Nav was installed on 27 POS terminals, plus several handheld devices. The mobile POS now run the LS mobile inventory tool along with new back-office functionalities related to in-store management, inventory management and product management. The installation journey was smooth, although the implementation team had tight time constraints, and was required to keep disruption to business operations to a minimum. This was especially hard during rollout to the store POS terminals. Careful analysis of customer’s requirement and subsequent project planning resulted in a successful implementation. The rollout occurred within the pre-defined time limits, with no impact to store operations.
An efficient, smooth system
LS Nav has truly transformed customer experience at the POS in the supermarket. Athienitis can now offer faster customer checkout. Back-office operations are easier to run, and the supermarket can easily obtain in-depth information on sales from the system, to support daily decision-making. Some of the key benefits Athienitis Supermarket has experienced include:
Smooth and fast customer checkout
High ease of use
Ease of maintenance
Efficient data replication between back-office and POS
Flexibility to accommodate future business needs.
LS Nav was the perfect match for our needs. It truly helped us transform customer experience at checkout, and made our back-office operations easier to run and more efficient.