Café La Mode is a Cypriot restaurant chain part of the company group Voici La Mode, local franchisee of the Marks & Spencer and Celio brands. Café La Mode strives to provide guests with top quality food and experience, no matter whether they decide to eat in the restaurant, take out, or book the premises for a private event.
For years, Café La Mode had been using a locally developed POS software. This stand-alone solution was not integrated with the accounting and warehouse application used in the Head Office; the only link between these two systems was a daily import/export transfer of files. In this legacy system, every POS was an independent software installation; this meant that, whenever Café La Mode introduced changes in a recipe or a promotion, each unit had to be updated individually. This was a time-consuming and expensive activity, considering that recipes changes occurred multiple times every week. The process of manual configuration also led to mistakes and omissions: in some cases, the staff was unable to deliver a promotion due to a mistake in the setup, which led to frustrated customers and a profit loss. With the old system, it was also very difficult to follow up recipes. Since all data was stored in Excel spreadsheets, management could not accurately track stock levels and take quick business actions. This also affected planning and replenishment procedures, frequently forcing managers at Café La Mode to take decisions based on insufficient information. Café La Mode would use Excel to organize and follow up on buffet and event organization. This made it difficult for the company to analyze the impact of these activities.
The management team at Café La Mode realized they needed a comprehensive hospitality system, and turned to consulting company PhoenixPro for assistance. After identifying all the requirements, they decided to implement LS Nav Hospitality based on Microsoft Dynamics NAV – a single solution capable of covering all of the company’s retail and hospitality needs. Intelligent Systems, LS Retail implementation partner, was chosen over several other vendors because of their extensive experience.
The project started with the implementation of the basic LS Nav functionalities for Hospitality, including member management, price management (Promotions, pricing, offers, and coupons), and replenishment. The functionality for take-away and delivery was slightly customized in order to follow local VAT regulations. Being part of Voici La Mode, Café La Mode offers joint promotions and initiatives with the other companies in the group. The team at Intelligent Systems introduced some extra functionalities for this purpose. These included an intercompany transaction module and a loyalty scheme in common with Marks & Spencer and Celio. The system easily passed the "User acceptance test", which is used to verify that every process stipulated in the detailed requirements document is strictly followed by the software solution. The go-live went smoothly, with no major difficulties.
LS Nav Hospitality has streamlined all key business processes in Café La Mode. The company has enjoyed numerous benefits, including:
The new software platform helped us improve and streamline the majority of our business processes. We now have a complete overview of our restaurants 24/7, and are able to constantly work on bringing additional value to our customers.
Intelligent Systems is an LS Retail partner and one of the leading business software consulting companies on the Balkans, serving more than 250 customers, many of them in the retail industry. Their customers include brands like Marks&Spencer, Celio, Office 1 Superstore, LC Waikiki, Sport 2000, CBA and many more.Connect