Yves Rocher has been running retail stores in Thailand for 19 years. As the chain expanded across the country, the company realized they needed an ERP upgrade. Yves Rocher was running on a system which was only designed for 30 stores circa – and at this point, the cosmetics brand was already runningmore than 75 storesthroughout Thailand. The company started looking for a new system. They decided that they needed astate-of-the-art retail ERP systemwhich could be able tosustain the brand’s growthand secure back office operations for at least the next 10 years. They also wanted a system that could give management areal-time viewof data.
An easy decision
“The decision to select LS Nav and Dynamics NAV was actually pretty simple,” says Nicolas Gillet, Managing Director of Yves Rocher Thailand and General Manager in South-East Asia. “This is a software that has aproven track record worldwide for international retailers.It’s a solid software with a strong company behind it andregular upgrades,” he continues.
The importance of the right provider and implementer
The fame of LS Retail was decisive in the choice, as for Gillet a trusted solution provider is even more important than the software. “For us the strong track record by LS Retail made the choice pretty simple,” he underlines. LS Nav was implemented in the Yves Rocher stores by AVision, a local LS Retail partner. The team at Yves Rocher was very satisfied with the dedication and professionalism displayed by the AVision team throughout the project. “AVision are professional, committed, and got along very well with the staff - which is a key factor of success to this kind of change project management,” says Gillet. The team managed to deliver the solution on deadline,going live in 75 stores in one single daywith no issues, which positively impressed the management team at the cosmetics brand.
A connected enterprise
With LS Nav, Yves Rocher Thailand can finally enjoydirect communication between the HQ center and its stores.The company can now manage stock optimally and apply various types ofpromotions. The accounting team has also become more efficient since implementing the new system. “Our business is nowmore controlled and more secure,” concludes Gillet.
The decision to select LS Nav and Dynamics NAV was actually pretty simple. It’s a solid software with a strong company behind it and regular upgrades.