Its well-known brands include Paperdolls, Wharton, Apple & Eve, Daniel Hechter in fashion, as well as Lipton, and Pfanner in food and beverage (F&B). With over 100 retail stores and counters nationwide, RGMC has established a strong presence in the Philippine market.
Business case
Despite its market success, RGMC faced operational challenges and slow growth due to its legacy retail systems, which created inefficiencies in key business functions. Issues included lack of real-time data and limited financial visibility, manual processes prone to errors, and poor customer experiences.
The situation worsened when a ransomware attack exposed critical vulnerabilities, disrupted operations, and caused financial losses. This incident was a wake-up call, and the very next day, RGMC began searching for a more secure, scalable, and future-ready solution.
Solution
To overcome these challenges, RGMC partnered with local LS Retail partner Retail Associates to implement LS Central together with Microsoft Dynamics 365 Business Central ERP in the cloud. LS Central connects all major retail operations, including Point of Sale (POS), inventory, loyalty, eCommerce, reporting, financials, and more into a single platform.
This shift to a SaaS model was driven by three factors:
- Scalability
- Security through Microsoft’s trusted infrastructure
- Seamless integration with familiar tools like Excel, Outlook, Teams, and Power BI
Retail Associates delivered a smooth rollout, positioning RGMC Group to handle future demands with confidence.
Benefits
RGMC understood that in today’s retail environment, agility and data-driven decision-making are essential to staying competitive and resilient - and that achieving this required a complete revamp of their IT systems. “The positive momentum is making us hopeful for successful implementation and transformative results,” says Darlen Joy Dueñas, CPA and Accounting Manager at RGMC Group.
Despite being in the early stages of the project, the shift to LS Central has already brought significant improvements to RGMC’s operations and beyond:
- Unified operations – LS Central and Business Central provided a single source of truth for inventory, finance, and customer data, enabling faster alignment and smarter decision-making. RGMC can now instantly check stock availability across brands and locations, manage supplier orders directly from the system, and ensure pricing consistency across online and physical channels.
- Powerful, real-time insights – With LS Central’s customizable dashboards and reporting, store managers and top management can track sales, inventory movement, and customer behavior as it happens. RGMC can quickly identify fast-selling items to optimize stock.
- Team empowerment – By automating key processes like inventory replenishment and pricing updates with LS Central, the company has significantly reduced the need for manual tasks. Staff can focus more on assisting customers and less on store processes.
