Every leisure and entertainment business already has to deal with a high seasonality. Add to this a complex business mix, which may include retail shops, booking services, restaurants, accommodation, activities, events, and more. And how do you manage all this? Through a number of disparate software systems, of course, one dedicated to each function. And that’s where all other problems start:
Worst of all, disconnected systems leave operators unable to get a complete view of their business and of their customers’ data and preferences. This results in inability to bring a solid customer experience, and lost revenue.
Thankfully with holiday and entertainment spending reaching new heights, there are great opportunities in the leisure and recreational sector. So are you ready to seize the moment? The right technology can help. Unburden your business of outdated software systems, embrace change and become a leader in your industry.
Eliminate errors in data entry, reduce operational costs and increase guest satisfaction by managing your whole leisure and entertainment enterprise in one, powerful platform. Our software system covers the entire business front to back – from financial management to inventory, to procurement, to retail sales, foodservice, reservations and events – so you can get a single, centralized view of your business and take better, timely decisions.
And as the system connects all your sales channels, you can always offer a consistent, first-class experience to your customers, no matter if they are visiting one of your locations, making a booking on the mobile app or planning a visit on your website.
Forget the frustrating, disconnected experiences that are so common in the leisure, entertainment and resort industry. Use a single software system to manage retail operations, foodservice, bookings and sales. In this way, you can easily keep track of your customers’ history and preferences, and use this information to offer them the personalized experience they crave and that others in your industry cannot provide.
No matter if you are at a POS terminal, mobile, computer or any other preferred device, manage your customers’ bookings, tickets, passes, classes, and more all in one place. No more separate queues to book separate activities, or a bracelet that works in the spa but not in the swimming pool. As the solution is omni-channel, you can also create a one-stop shop area for all bookings and sales on your website and loyalty app.
From front-end components such as activities, table reservations and staff management, to back-end information like recipe ingredients, sales processing and stock management, our solution includes plenty of retail- and hospitality-specific features, developed with the support and experience of thousands of operators in the field.
That’s not all. Imagine being able to offer a loyalty program that works in your restaurants, stores, activities, and lets customers collect points every time they interact with you. Imagine running promotions and offers on your website, app and in your locations, and being able to monitor the outcome in real time. Imagine setting product prices just once in the back office, and seeing the price change in real time in all stores, e-commerce and app. Imagine being able to manage staffing levels based on volume of reservations within your business.
With our system you can do all of this – and more.
Say goodbye to inconsistent information, manual data entry, and hours wasted in data reconciliation. When all parts of your operation are managed within one platform, everything -from reservations to activity bookings, to retail sales, ticketing, memberships, table reservations and more- is automatically processed and recorded in one system. This means you can log into the system at HQ and see your up-to-date information for all your locations, including e-commerce and app.
Visualize your business’s critical data on tailored dashboards, understand patterns, run reports and take data-based decisions with the system’s powerful Business Insight (BI) tools.
Reduce costs and get a quick ROI. With our all-in-one system, you will be able to:
Change the look of the POS to fit with your business flow, and set the type of information employees can see based on their user role and permission level.
Easily add more POS devices and users: our highly scalable software solution is a precious ally in your business growth strategy.
No need for expensive hardware upgrades! Run the system on your favorite devices: our solution is hardware independent.
With an omni-channel loyalty program, your customers can collect points and advantages in your locations, online and on the mobile app.
Use a localized version of the system in each country where you operate. Our solution is available in multiple languages and supports various currencies, tax structures and rules.
Cut boring queues at the register: with the mobile POS and activity reservation system, you can serve customers and close transactions anywhere on the property.
What also convinced me was the many add-ons that the solution has, right out of the box, including an app with a webshop and loyalty programme as well as Member Management.
- Mikael Kragh
Scandlines – Ferry and Travel Shop
"LS Nav helps you manage seamlessly even the most complex and diverse businesses. The Blue Mountain story demonstrates how LS Nav can remove the barriers from your business’s path, providing you with the necessary foundations to grow and go forward."
- John Gowers
Blue Mountain Resort
Order the right amount of items: the enhanced stock control and automatic replenishment help you increase availability of popular products while reducing the risk of overstocking. Stay on top of your business wherever you are: track inventory, manage deliveries and reorder products on a mobile device. Keep control over the amount of ingredients you use and reduce waste in your kitchens: the system also includes powerful stock management tools for hospitality.
Decrease staff training time and cost by using a single platform throughout the business. Employees only have to be trained on one system, and can then be moved around from sales, to rentals, to foodservice, to bookings, according to need. Our system is also intuitive to use and quick to learn, making it an ideal solution for companies with high seasonal staff turnover.
Choose your favorite deployment model. Our software system can be run on premises, in the cloud, or in a hybrid setup, that is to say hosting part of the IT capabilities on-premises while running others in the cloud. Just choose the option that you prefer.
Always be selling: the system runs efficiently even in case of loss of network or back-office server downtime, making it an ideal choice for businesses with connectivity issues. Even when running offline, the POS can retrieve or update centralized data from the system, like information on gift cards or suspended transactions. When the connection returns, all information is automatically updated across the system.
Increase your ROI with effective staff management. Plan your staffing based on internal and external factors, such as table or activity bookings, sales history, budgets and weather forecast. Analyze staff performance, calculate the cost of your workforce by location, employee, role or shift and make sure you are always on budget.
Give your guests a powerful tool to connect with you when they need to. Golfers at the 8th hole can use the app on their mobile device to order a snack at the restaurant, and have it ready when they arrive; hotel guests can quickly book a massage once their meeting is over. Send your customers unique marketing campaigns and offers straight to their device.
LS One is a modern and dynamic Point of Sale software solution, which is highly configurable, easy to learn and set up and scalable to grow with your business.
LS Nav is a fully integrated business software solution that gives you a complete overview of your business operations from Point of Sale to back-office and more.