Imagine a guest arrives at a luxury spa only to find that their booking was lost, the restaurant runs out of their favorite meal, and they have to dash back to their room for their wallet to pay for a drink at the bar. Now, imagine the opposite. The guest checks in and everything, from spa treatments to dining and payments, is handled seamlessly. A wristband grants access to all reservations, tracks their preferences, and handles transactions effortlessly. Staff have full oversight of bookings, inventory, and guest needs.
This level of efficiency and connection is exactly what LS Central helps hospitality businesses achieve. The modular design of the system makes it possible to manage retail, food service, activities, events, and property management all on a single platform. With everything in one system, hospitality businesses can simplify their day-to-day operations, enhance guest experiences, and scale effortlessly as they grow.
Here’s how LS Central is already helping hospitality businesses unite diverse services and offer better guest experiences.
Offering a complete view of inventory
Juggling inventory across different areas of a hospitality business is tricky, especially when you have multiple different departments.
Medieval Times, a popular dinner theater chain in the U.S., previously tracked inventory manually, making it difficult to spot discrepancies. “We had no live inventory in our bar,” says Mary Soltys, Vice President of Merchandising at Medieval Times. “We would create purchase orders in the system, then, when we did an inventory, we would just compare it to last month to see if there was a large discrepancy. It was not an efficient way to work.”
By adopting LS Central, Medieval Times now gets a real-time overview of their inventory across departments and can handle purchasing and sales together in one place. The company can efficiently track stock levels, manage orders, and oversee sales with accuracy and ease.
“With LS Central, you can save recipes and connect them to inventory, so when we sell a drink, for instance, the system immediately deducts two ounces of gin and one of lemon juice from inventory, keeping it up to date.”
Speeding up guest service
Hospitality guests expect fast, effortless service wherever they go. The experience should be both consistent and seamless, allowing them to unwind with little to no interruptions.
For the Blue Lagoon, a world-famous geothermal spa in Iceland, delivering an exceptional experience is essential to meeting the high expectations of guests who travel from across the globe to visit their location. The brand operates two luxury hotels, a subterranean spa, mineral-rich lagoon, four restaurants, four retail stores, as well as an online store – all of which they manage with LS Central.
Blue Lagoon enhances the guest experience with wristbands that serve as a convenient payment method for spa treatments, drinks, and products, eliminating the need for cash or cards. Connected to LS Pay, LS Retail’s EFT software, charges are automatically processed at checkout, making transactions quick and simple. Additionally, self-service kiosks allow guests to check in and out at their own pace, adding flexibility and convenience to their visit.
“LS Retail does not only assist us with the technical infrastructure and frequent upgrades but also understanding how guests behave and how we can serve them better,” says Sigurdur Long, Chief Information Officer at Blue Lagoon.
Empowering staff at the POS
Employees should be able to access the information they need quickly, without wasting time searching for it. Whether it's viewing reservations at the POS, booking activities, splitting payments, etc., hospitality staff need software that’s both efficient and user-friendly.
Color Line operates five ships on four international routes between Norway, Sweden, Denmark, and Germany. By centralizing all their sales, inventory, and customer information into a single database with LS Central, Color Line can easily look up passengers at the point of sale, identify what they have booked, and update information without needing to access different systems.
“Our old solution was very outdated and had reached end of life,” says Marianne Gade Gørbitz, IT Director at Color Line. “We thoroughly researched the market and found that LS Retail had the best solution for our needs.”
Understanding guest needs
Knowing what guests want is the key to delivering memorable experiences. LS Central unifies all guest data, helping businesses personalize interactions and gain complete visibility over what’s happening across the business.
Vök Baths, a geothermal spa in East Iceland welcomes over 90,000 guests a year to their facilities, offering a sauna, a cold-water spray tunnel, a tea bar, in-water pool bar, and an on-site restaurant. Receiving both locals and tourists from all over the world, the company realized they needed a solution that could manage additional services like spa treatments and massages, on top of their retail and food service operations, to keep up with demand.
Since implementing LS Central, Vök Baths has gained a 360-degree view of their guests, enabling them to tailor offers and experiences that align with their needs.
“With all information in our system, we can now better communicate with specific groups like annual passholders,” says Adalheidur Gudmundsdottir, CEO of Vök Baths. “We can see what town they’re from, send them personalized offers – such as an invite to test out a new product – and we understand them better, to make sure we always deliver the right services.”
Ready to unify your hospitality business?
Running a hospitality business comes with its fair share of challenges, but managing multiple systems doesn’t have to be one of them. LS Central takes the stress out of daily operations by unifying inventory management, payments, guest data, and multiple locations into one centralized system.
Curious about how LS Central can help your business? Get in touch with our experts today.
