Online grocery shopping is growing in popularity, and retailers that can offer streamlined delivery of everything the customer ordered will soon outstrip those who can’t. But many are still surprised to learn that integrating replenishment with all their retail channels is essential to delivering a great omni-channel experience for shoppers. It makes perfect sense though: customer satisfaction will increase if they can immediately see unavailable items and suggested substitutions before they place their order. And retailers stand to save a lot of time and expense if returned items are instantly reflected in the inventory and replenishment system – whether they’re returned to the store or to the delivery driver. The secret is to make sure the system managing replenishment is fully integrated with e-commerce, brick-and-mortar, logistics and other external partners’ systems so that everyone has a clear, real-time picture of demand and supply. Grocery retail is a fast-paced business and replenishment is at the heart of the convenient, omni-channel experience customers expect. To learn more about the impact of replenishment processes on your business, read our latest eBook about the key mistakes made in grocery replenishment and how to avoid them.