The future of LS Retail: our vision and next steps [statement of direction]

The future of retail, hospitality, and food service revolves around convenience and automation. We see agentic commerce, where intelligent agents increasingly assist businesses and consumers in discovering, deciding, and completing transactions, as one of the defining shifts shaping this future. To stay ahead, businesses need technology that is reliable, highly secure, scalable, and agile.

At LS Retail, our mission is to keep our customers innovative and successful with intelligent solutions that deliver business benefits.

In our latest Statement of Direction, we outline where we’re headed, built on three pillars: technological innovation, industry expertise, and a customer-centric approach. Here’s a preview of what you’ll find inside:

• Agentic AI and AI-enhanced POS – How our purpose-built agents and a new API layer that opens LS Central data to AI prepare you for agentic commerce.
• Microsoft Fabric and MCP – Why Microsoft Fabric is the cornerstone of our analytics and AI strategy, and how MCP connects your data to agents through one governed standard.
• SaaS-first approach – Why we are committed to moving new and existing customers to the cloud for security, cost, faster upgrades, and AI innovation.
• Payments as a strategic priority – How LS Pay is expanding its payment service provider network across every channel.
• Centralized and unified processes – How running every channel on the same back end platform gives you consistent, well-governed data, a single source of truth, and lowers the total cost of ownership.
• Increased vertical focus – Where we are expanding capabilities for venues, pharmacies, forecourt, and grocery.
• Global reach – More localizations, fiscalizations, and regional functionality to support businesses worldwide.
• Composability and flexibility – How our modular design empowers businesses to build their tech stack around their needs, expand when ready, and more easily connect to external solutions.
• Continuous automation in the store – Our plans for enabling  AI-enhanced POS and unattended POS solutions to help retail and hospitality businesses add intelligent automations.

Be ready for what’s next. Download the full statement of direction now and see how our software solutions can help your business thrive.