Even if you know that your orders are being filled and sent timely, your customers don’t – unless you keep them informed. By communicating with your customers you can increase their level of satisfaction greatly, and create returning business. Honesty every step of the way is the best strategy. Start by being straightforward before people even buy from you. Clearly write your sale conditions, item limitations or hidden costs. If you wait until people have made a purchase to say “we only ship to two countries”, or “extra sending costs for bulky items”, you risk losing your customers’ trust - and business. Are you a retailer who learns from others’ mistakes, or are you one of those who persevere in their “good, old ways”, until the last customer has left them to shop elsewhere? The holiday season is coming. If you need help in changing your ways don’t hesitate to contact us.