Many restaurateurs are familiar with printer issues delaying the service. For example, when you send an order to a printer in the kitchen, this may not go through because the printer is out of paper. In this release, we have added a new feature to help you quickly solve printer issues. If there is a printer problem, waiters get an alert at the POS, so they can react, and rapidly fix the situation. Note that this only works for printers that are set up as KDS Printers. In specific, you can now set up a button on the POS to show the printer status:
The button will change color when there is a printer error:
By clicking on the button, users can see the error message from the printer, and take the necessary steps to fix it.