How to reduce liability in your restaurant in 5 easy steps

How to reduce liability in your restaurant in 5 easy steps

Written by LS Retail | 10 August 2015

    
During their daily operations, restaurant owners and managers have to address a large amount of liability risks. It is important that these are handled effectively, to maintain the good reputation of the business and guarantee it a future in a very competitive industry. Restaurant management systems can be a powerful ally in reducing risks and liability, ultimately helping restaurant managers limit their losses.

Read our list to find 5 ways you can use your restaurant management system to reduce risks and shrinkage:

1. Managing expiry dates

Use your management system’s features to make sure that the food you serve and sell is always fresh. The best restaurant management systems, like LS Nav Hospitality and LS First Hospitality, enable users to set up expiry dates for groups of elements, for example using lot or serial numbers. Restaurateurs must also always remember to adhere to food storage protocol (see point 4) to make sure that their products preserve correctly.

2. Tracking ingredients and allergens in dishes

The best integrated management software solutions allow you to set up your dishes, including ingredients, in the system, and call up this information whenever needed. You can use your system to disseminate vital information about your dishes’ ingredients and allergen content, and make the info available at the POS, on your website, on kitchen displays or even on your customers’ mobile devices. Provide your diners with always up-to-date information on your dishes’ content and gain happy customers.

3. Preventing customer and staff fraud

Your management system’s loss prevention tools can help you reduce fraud. The system’s tools prevent shrinkage by providing warnings in case of suspicious events, and requesting manager authorization for specific operations – for example refunds. A good management software will also include analyses of data to pinpoint abnormal trends in the data, so that future losses can be prevented.

4. Ensuring product storage procedures are followed

Use your software solution to set up and follow quality management procedures for food storage. By setting up a quality assurance system you will ensure that you serve high-quality dishes, as all the products you use in your meals have been stored safely and according to law.

5. Reducing card fraud

Adopt an EMV-compliant payment system: you will be able to provide your customers with a safe payment experience, and your restaurant will not be liable in case of card fraud. A recent law has shifted the liability for counterfeit fraud onto merchants, if they have not adopted EMV-compliant payment technology (chip & pin or chip & signature).   Afraid that your restaurant management system is not able to do all this? Contact us to discuss the possibilities to improve your business and up your customer service with LS Retail.