Nordic Choice is one of the largest hotel chains in Scandinavia, counting more than 170 hotels in 6 countries. The brand Nordic Choice includes several standalone hotels as well as five sub-chains of hotels with different levels of price and service. From budget hotels, to resorts with spas, to design hotels and more, the company manages very diverse operations in the hospitality sector. The chain is currently upgrading their IT architecture in order to be able to offer even better service to their customers. We spoke to Jonas Carlsson, director of IT of Nordic Choice, who told us about his problems with the previous system, his experience with LS Retail and expectations for the future.
The system that was previously in place at Nordic Choice hotels had a number of limitations which hampered the company’s ability to offer the standard of customer service they aimed for. Some of the problems they faced were:
Most of these problems now belong to the past. The company, with the help of local LS Retail partner Cenium AS, implemented LS Nav, an efficient and tailored software solution which they are currently using in almost all of the 170 hotels of the chain. LS Nav is also deployed in all the new hotels that Nordic Choice opens. LS Nav brought various benefits to the company:
Nordic Choice is committed to offer an outstanding experience to guest, and therefore strives to respond swiftly and precisely to its customers’ needs and demands. In this spirit, Nordic Choice challenges LS Retail to make their product even more extensive, so that they can provide an even superior level of service. Nordic Choice’s demands to LS Retail revolve around:
At LS Retail we believe that no product is so good that it cannot be improved, and we are always happy to take on new challenges. We thank Nordic Choice for the insights into their business’s necessities, and we will put them high on our list when deciding new directions for our product development.
LS Nav is an efficient and tailored software solution which Nordic Choice Hotels are using in almost all of the 170 locations that belong to the chain.
Cenium’s goal is to deliver solutions for all core hospitality business processes needed for small boutique hotels, business hotels, conference hotels and resorts, regardless if you operate as an independent property or a chain.Connect