From Nordstrom to Armani to Whole Foods, in the past few years we have seen more and more retailers test the waters as restaurateurs. As consumers shift their interest, and their spending, from things to experiences, adding an F&B offering in the store premises means extra foot traffic, and more time consumers spend on the premises. In the coming months, be prepared for more retail brands moving into the F&B space. As the lines between industries shift, businesses in retail and hospitality increasingly need technology that supports them across the whole spectrum of their activities. In the coming months, we expect to see growing interest in systems that can help manage both retail and food service operations in the same platform, uniting breadth of action with deep industry functionality. Running all verticals on a single platform is the only way companies can get a clear overview of their whole business, and in turn take effective decisions. At the same time, a unified system also affords a single view of customers, a necessary prerequisite to delivering consistent, smooth experiences. Today’s diners move quickly, in many ways. In its recent “Restaurant digital crossroads” research, BPR reports that most guests will only afford you one to two poor dining experiences before moving on to a competitor. In the coming months, we expect to see more forward-thinking food service businesses invest in high-return technology such as mobile POS, self-service kiosks, and mobile payments. If you need help assessing your needs or deciding which systems you should implement to reach your goals, get in touch with our F&B experts. We would love to help you find the technology mix that will lead you to success.