The level of acceptance of the project among end users plays an important part in its success. The new POS application can be hard to sell to people who have been using the old system for years, and have gotten familiar with it – even when the new one would actually simplify their daily tasks. To prevent rejection and unwanted behaviour during and after the installation, you should include as many end-users as possible into the implementation process. User-tests should be part of the early phases of development and implementation. By including the test results, you will make users feel respected throughout the implementation process, and grow the chances of acceptance of the new POS system along the way.
Maximilian Harms is a project manager at PORESY Consulting GmbH in Hamburg. With several years of professional experience, he works for the company in the field of implementation of Point of Sale solutions in the retail sector.