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5 phrases you should never (ever!) tell your customers

5 phrases you should never (ever!) tell your customers

The number one reason customers do not return to retail stores is bad service, says Retail Doctor Bob Phibbs. And yet, most retailers appear unaware that they are disappointing their customers: an oft-quoted study by James Allen et al. revealed that 80 percent of companies believe they deliver a “superior experience” to their customers – but only 8 percent of their customers agree!

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4 omni-channel failures that could easily have been avoided with the right management system

4 omni-channel failures that could easily have been avoided with the right management system

An average customer journey today may include three, four five channels – and counting. Most people don’t even think about channels anymore: they just see your brand, no matter whether they look at your products and communicate with you in your store, on your e-commerce platform, on social media, via email, on the phone to your customer service, or on your mobile app.

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12 pros and cons of online, cloud-based POS systems

12 pros and cons of online, cloud-based POS systems

A good Point of Sale (POS) system is a key tool for retailers to increase sales, keep an overview of stock and provide high-quality customer service. It can, however, be difficult for non-tech savvy retailers to know which POS system they should invest in.

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9 surefire ways to annoy your customers

9 surefire ways to annoy your customers

Follow these easy pieces of advice and you will get rid of all your customers in no time. Then you will finally be able to have your store all to yourself, and enjoy the silence.

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Charity stores: understand your customers to build brand awareness and loyalty

Charity stores: understand your customers to build brand awareness and loyalty

Charity retail is a big business in UK. There are about 10,000 charity stores in the country selling a large variety of items including ladies’, men’s and children’s clothing, books, toys, ornaments, kitchenware, DVD, music, computer games, furnishings and bric-a-brac. In other words, charity shops are pretty much carrying the same items as the high street specialty stores – but with a very mixed assortment.

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How to deal with difficult diners in 5 simple steps

How to deal with difficult diners in 5 simple steps

For restaurants, the explosion of review websites and online discussion forums means that it’s more crucial than ever before to provide a spotless service, in order to keep customers’ very public opinions positive.

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