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Al Manama Group

Today, Al Manama Hypermarkets symbolize quality retailing to UAE customers and, thanks to their innovative concept, have been an instant hit in the region. Guided by their corporate motto 'Excellence in Service', Al Manama Group has entered new markets and touched the lives of more and more customers. The brand has a promising future ahead and is confident about its future achievements.

Business case

In the retail industry, having the right system in place is a pre-requisite for success. Because of the lack of such a system, Al Manama was facing major challenges when it came to handling its supply chain processes. Furthermore, the management felt the need for a strong reporting system, as it would enable quick decision-making. As Al Manama’s operations grew in size, the company increasingly felt the need to have automated replenishment processes in place. The company started looking for a Point of Sale solution that was integrated with the back office system.

The solution

When Al Manama started investigating available solutions in the market, they realized that LS Retail software solution fit their requirements perfectly. LS Retail software is an integrated solution that fulfills the needs of a hypermarket operations throughout, from customer-facing Point of Sale solution to back-end inventory management, to supply chain management, accounting and finance.

The implementation was successful thanks to the close teamwork between the Al Manama team and their technology partner, EBT Middle East LLC, a certified LS Retail partner. The teams maintained clear communication channels and a deeply cooperative attitude, which guaranteed that all the milestones set as targets were achieved on time. Once the project went live with a pilot store, the remaining stores were rolled out very smoothly in quick succession. “It was a pleasure to work with the Al Manama team, as all the team members had rich experience in the retail industry,” says Neeraj Singh, Project Manager. “Requirements were shared very clearly, and it was easy for EBT as a partner to get along with all team members.”


Since implementing LS Retail software solution, Al Manama has been able to expand very quickly both by adding more assortments to its offering as well as by entering new geographies. The automation of the whole replenishment process has led to huge productivity gains. It is so easy to configure offers in LS Retail software solution that today Al Manama is able to offer its customers a better, more satisfying buying experience.

Al Manama

We evaluated multiple solutions in the market but none of them matched the versatility, rich functionality, robust industry knowledge and continuous improvements offered by LS Retail. The LS Retail software solution is a perfect solution for the retail industry - I do not think any other solution compares from an end-to-end solution perspective.

Shyju Majeed, IT Manager

LS Retail implementation partner

EBT Middle East LLC

EBT Middle East is a Dubai based partner with offices in India, UAE and Jamaica with more than 100+ customers worldwide. As a partner they focus on Retail, Hospitality, Duty Free, C Store and Trading verticals.

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