Al Fahim HQ Group modernizes its platform by cutting out costly customizations
Al Fahim HQ Group is a key player in the luxury business in the Middle East, housing brands including D1 Milano, Doppelgänger, Penti, Hooga, Gina Tricot, and Nuna Lie.
Al Fahim HQ Group had been using an older version of LS Retail software for a few years, but found the technology dated and reliant on many customizations to accommodate the business's changing requirements. The group decided to upgrade to the latest version of the LS Retail software solution, LS Central.
Fewer customizations, more standard functionality
As Mr. Rajarajan, IT Head at Al Fahim HQ Group, explains:
"We wanted to upgrade to the latest technology, and in the process eliminate the largest amount of customizations that were done when the solution was first implemented. LS Central helped us to do just that, as most of the features that had to be customized then are now available as a standard feature in the system."
Stronger performance and productivity
Since the roll-out of LS Retail software solution, Al Fahim HQ Group has managed to significantly increase its performance and productivity.
A scalable foundation for growth
The company is confident that this scalable solution will accommodate the growth of the business as new brands are added to the group's portfolio.
What was holding the business back
Al Fahim HQ Group had been using an older version of LS Retail software for a few years. The technology was dated, and required many customizations to accommodate the business's changing requirements.
The decision and foundation
Al Fahim HQ Group decided to upgrade to the latest version of the LS Retail software solution, LS Central. Once all business processes were mapped, the team conducted extensive training with existing end users. Al Fahim HQ Group appointed key stakeholders, who were trained and then became responsible for training new users.
When the project management team and business sponsors were satisfied with system acceptance, LS Central was deployed at the first store, the D1Milano store in Galleria Mall. The other brand stores were rolled out in quick succession afterward.
Q&A: insights from Al Fahim HQ Group's implementation
What problems was Al Fahim HQ Group trying to solve by upgrading its system?
Al Fahim HQ Group's older version of LS Retail had become dated and required many customizations to keep up with the business's changing requirements, prompting the move to the latest version.
Why did Al Fahim HQ Group choose to upgrade rather than maintain its existing customizations?
The latest version of LS Retail software brought most of the previously customized features in as standard functionality, letting Al Fahim HQ Group eliminate the bulk of its earlier customizations.
How did Al Fahim HQ Group manage the rollout across multiple luxury brand stores?
After mapping all business processes, the team trained key stakeholders first, who then trained new users. Once project management and business sponsors were satisfied with system acceptance, the rollout began at the D1Milano store in Galleria Mall, with the other brand stores following in quick succession.
What results has Al Fahim HQ Group seen since the upgrade?
The company has significantly increased its performance and productivity, and considers the solution scalable enough to support future growth as new brands join Al Fahim HQ Group's portfolio.
