Picture the scene: a server is taking the order from a table with a family of four. They kids want a pizza and soft drink combo, while the parents choose a risotto – one with extra cheese, one no cheese and extra mushrooms. The server memorizes the order, heads to the register to punch it in but is stopped by a group of patrons who are annoyed because their mains are late. Once the waiter finally reaches the register, the first order is half-forgotten, and she punches it in incorrectly. We have all had to work the nightmare shift, when nothing goes right, things get mixed up and confused; when during the rush, the chef misunderstands your writing, and cooks the sole instead of the cod. And when errors start coming, they pile up, and become an avalanche that usually leaves in its wake stressed workers and unhappy customers. There’s an easy way to solve this kind of problems: an integrated management system – bonus points if it runs on both stationary and mobile POS. “Integrated” here means that all parts are connected; in this case, it refers to the direct communication between the Point of Sale and the kitchen. Let’s imagine the scene above with an integrated system: the waitress punches the order on the mobile POS, straight at the table. The order is then sent directly to the kitchen, where it’s either printed, or displayed –including special requests and extra items- on the monitors in the right section of the kitchen. No rushing across the floor; no hand-written slips of paper. It’s all automated. In the kitchen, the chef can then have a clear overview of all the orders coming in, and prepare the exact dish the customer asked for, at the right moment. In case of any queries by the guests, the two-way communication also enables staff members to monitor the order’s progress on the stationary and mobile POS devices. Restaurant software can be a great ally when it comes to reducing errors in the front and back of house. The gain for the restaurateur is double: happier customers and more relaxed staff. Is your restaurant management system unable to do all this? Contact us to discuss how the right software can help improve your business and up your customer service.