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“Dear Mrs. Smith, thank you for having been our guest on our mini cruise,” the email begins. “Your opinion is very important to us, and we would really appreciate your feedback.”
“We’re living in difficult times,” says the CEO during the quarterly staff meeting. “But,” he continues, “if we work even harder and display great teamwork, we’ll manage”. Does this sound ...
German Baltic Sea coast. A small harbor village with a beautiful old town within walking distance, 42,000 inhabitants. It is a fantastic June summer day. In the harbor, a fisherman lands ...
Customers are at the heart of your business – that’s an old adage you know. What you may not know, though, is that increasingly customer relations determine a company’s economic value. As ...
Discounts, discounts everywhere. Is there any time in the retail year when there is no 'Sale', when retailers won’t find a special reason to give discounts? Discounts for end-of-season ...
City festivals, music events, sport events of just these day soccer public viewing – people are attracted to dozens of activity options each week. All these events have one thing in common, ...
Looking at the news these days, it would seem that the era of cash payments is coming to an end. Is this goodbye? The latest news I heard in this regard was that the European Central Bank ...
From the Millennials - the tech-savvy generation that can’t remember a time without the internet – to their parents, modern consumers are characterized by being busy, connected and ...
The digital world has been transforming the business landscape for the past twenty years. Companies must transform if they want to stay relevant. But how can you stay on top of the wave, ...
Do you remember when, just a few short years ago, everybody was talking about the imminent and inevitable death of the retail store? Despite all forecasts of doom and gloom, 2016 is now ...
Restaurant operators survive on slim margins, and cost cuts are an unpleasant but often necessary part of the work. There are, however, smart strategies to save a buck, and then there are ...
Drawing from different survey and analyses that I have read, the key retail business trends for last year can be summarized as: Ensuring a top-to-bottom customer centricity Implementing new ...
You may have read or heard these words before: “Trust is good, control is better”
