This hard, distressful night could easily have been avoided with an up-to-date, integrated management system. If the POS had warned the servers instantly of the missing dish, we could have notified customers immediately, saving us apologies, delays and problems. Thankfully no review of the steak night ever appeared on TripAdvisor or similar websites. Had our guests been more active on social media, this kitchen nightmare could have become a full-blown disaster. We were lucky; but this story taught me that no restaurateur should risk their money and reputation on a clunky, outdated system.