Experts believe that travel-tourism will be one of the main trends in retail in 2015.
Travel retailing is redefining the notion of customer base, and transforming the role airport sales play in a company’s strategy.
Duty Free Stores are a significant segment of that market. Not only does the image of the company depend on the quality and service rate, but these features are directly connected to the quantity of goods that customers have a chance to purchase before boarding their flights.
In Russia, 23 international airports serve more than 40 million people annually. An average of three thousand people visit about 150 Duty Free Stores every day of the year. Many of those shops are automated thanks to LS Retail software solutions, which were implemented by BSA.
This software system has made Duty Free Store’s operations much easier, simpler and faster. With LS Retail it became much easier to manage inventory control, customs accounting, pricing, integration with any equipment (from fiscal printer to EFT). The system is easy to use and fully integrated, a true all-in-one IT environment, with a single data base.
The customer can choose the currency they want to use to pay. Exchange rates are automatically uploaded according to Central Bank data. It takes only one step to scan the boarding pass, to see the flight destination and to determine the customs regime. The POS system is synchronized with the Frequent Flyer programs of the airlines. It provides clear, efficient and – most importantly – speedy customer service. As a result, the number and spending of Duty Free Stores’ customers is steadily growing.
The LS Retail software solution is implemented through BSA in Duty Free Stores across Russia, Ukraine, Kazakhstan and Poland.