Now you might be asking: “Isn’t this is far too complicated for volunteers?” With LS Retail it is not. The whole system can be implemented, planned and controlled by the employees at head office. In the stores, staff members just need to go through some basic training - and then they will be up and running. To give one example: all merchandise sales at the 2004 Athens Olympics were done through LS Retail software. Through six weeks, hundreds of volunteers operated the POS with bare minimum training. Shop staff is the best weapon in the charity retailer’s arsenal. Combined with high street retail best practices and the technology to support them, I believe charity retail has a lot of space to improve.